Shipping & Delivery Policy

OneMind Solutions delivers digital products and services. This page explains how and when deliverables reach you, what a completed delivery contains, and what can affect the schedule.

1. Nature of Our Deliverables

OneMind Solutions Private Limited provides digital services — websites, mobile applications, APIs, e-commerce systems and digital marketing. We do not ship physical goods. All deliverables are transferred electronically, so no courier, shipping charge or physical delivery address is involved.

2. Typical Delivery Timelines

Indicative timelines from project kick-off, assuming timely client feedback:

• Business website: 2–4 weeks
• E-commerce store: 6–12 weeks
• Mobile application: 8–14 weeks including store review
• API integration: 1–4 weeks
• Payment gateway setup: 1–2 weeks, subject to gateway KYC approval
• Custom software: 8–16 weeks depending on scope
• Digital marketing: ongoing, as per the agreed monthly schedule

The exact timeline for your project is confirmed in writing in the Statement of Work before work begins.

3. How Deliverables Are Transferred

Depending on the deliverable, we use one or more of the following secure methods:

• Direct deployment — websites and applications deployed to your hosting or cloud account
• Git repository — source code delivered via GitHub or GitLab with your team granted access
• Encrypted email — documentation, credentials and smaller files
• Cloud storage — large assets shared via Google Drive, Dropbox or equivalent
• SFTP — secure transfer of website files and database exports
• App stores — mobile applications published to Google Play and the Apple App Store under your developer account

4. What a Completed Delivery Includes

Unless the Statement of Work says otherwise, final delivery includes:

• complete source code, where applicable
• technical documentation and deployment instructions
• user manuals or training material
• login credentials and access details for every service we set up
• configuration files and database exports
• asset files such as images, fonts and media created for the project

5. Delivery Phases

Projects are delivered in structured phases, with your review and sign-off at each milestone:

• Phase 1 — Planning & requirements (3–5 business days): consultation, scope documentation, timeline and milestone agreement
• Phase 2 — Design & approval (5–10 business days): wireframes, mockups, feedback and final design sign-off
• Phase 3 — Development & testing (per project scope): build, internal QA, bug fixing and staging deployment
• Phase 4 — Client review & revisions (5–7 business days): your testing period, feedback and revisions
• Phase 5 — Final delivery & deployment (2–3 business days): production deployment, file transfer, handover and training

6. Factors That Can Affect Timelines

Delivery dates assume steady collaboration from both sides. Timelines are commonly extended by:

• delayed provision of content, images, logos or other materials
• late responses to queries or approval requests
• revision requests beyond the agreed review rounds
• scope changes or additional features requested mid-project
• unavailability during scheduled review periods
• delayed access to hosting, domain, gateway or third-party accounts
• third-party dependencies such as payment gateway KYC or app store review

Where a delay is caused by factors outside our control, we will inform you promptly and agree a revised date in writing.

7. Acceptance & Handover

On final delivery you have the agreed review window to confirm that deliverables match the Statement of Work. Once accepted, or once the review window lapses without a reported defect, the project is treated as delivered and the warranty period begins.

8. Delivery Support

If a deliverable does not reach you, or you cannot access something that was handed over, contact us at contact@onemindsolution.in or +91 7878188407 and we will re-send or restore access promptly, at no charge.